Policy
PRICES
Prices are subject to change without notice.
TARDINESS
To remain courteous of others, please arrive on time for scheduled appointments. Venus will allow a 10 minutes window past your scheduled time before moving on to the next client.
CANCELLATIONS
Cancellations must be made 3 hours in advance. We recommend that you make reservations well in advance so that your desired time can be reserved.
*** Please reference the group parties section for group party cancellations.
GROUP PARTIES
(5 OR MORE GUESTS)
To stay on schedule, all members of your party should arrive 15 minutes prior to your appointment time. All parties must be booked at least 1 week in advance. A name and exact services is required from each person in your group at the time of booking, this allows for a smoother transaction and better accuracy. Please contact us at 407-335-4553 to provide these details.
*** A deposit is required at the time of booking for group parties. The deposit is nonrefundable for no shows. Cardholder will be held responsible for this charge. There will not be a charge for cancellations given with 24 hours notice.
GIFT CERTIFICATES
All gift certificate sales are final. Gift certificates are not refundable or exchangeable. Gift certificates should be treated as cash, and are not redeemable if lost or stolen. All gift certificates expire 1 year from the date of purchase. Venus Nail Lounge & Spa is not responsible for unauthorized use, lost, stolen damaged gift certificates.
CELL PHONES, CONVERSATIONS & CHILD SUPERVISION
All cell phones should remain on silent and conversations limited while in service areas. We ask that all guests keep voice levels to a minimum as we have created a serene and relaxing atmosphere. Children should be supervised at all times and remain respectful to those receiving services around them. This is your time to relax and rejuvenate!
PAYMENT
We accept cash, Visa, MasterCard, Discover credit cards for payment. Checks are not accepted.
PERSONAL BELONGINGS
Venus Nail Lounge & Spa is not responsible for lost, stolen or misplaced items.
MEDICAL CONDITIONS
Please inform your nail technician of any medical conditions that may impact your visit. It is also imperative that we are aware of potential contagious conditions on your hands and feet. If such a condition exists, we cannot provide service(s) to you without written consent from your physician. We cannot provide services if open or infected wounds are present. If you have such a condition or think one may exist, please notify of us promptly before the service.
SERVICES
No refunds will be provided for any service.
PETS
No Pets allowed. Service animals specifically trained to aid with a disability are welcome.
Prices are subject to change without notice.
TARDINESS
To remain courteous of others, please arrive on time for scheduled appointments. Venus will allow a 10 minutes window past your scheduled time before moving on to the next client.
CANCELLATIONS
Cancellations must be made 3 hours in advance. We recommend that you make reservations well in advance so that your desired time can be reserved.
*** Please reference the group parties section for group party cancellations.
GROUP PARTIES
(5 OR MORE GUESTS)
To stay on schedule, all members of your party should arrive 15 minutes prior to your appointment time. All parties must be booked at least 1 week in advance. A name and exact services is required from each person in your group at the time of booking, this allows for a smoother transaction and better accuracy. Please contact us at 407-335-4553 to provide these details.
*** A deposit is required at the time of booking for group parties. The deposit is nonrefundable for no shows. Cardholder will be held responsible for this charge. There will not be a charge for cancellations given with 24 hours notice.
GIFT CERTIFICATES
All gift certificate sales are final. Gift certificates are not refundable or exchangeable. Gift certificates should be treated as cash, and are not redeemable if lost or stolen. All gift certificates expire 1 year from the date of purchase. Venus Nail Lounge & Spa is not responsible for unauthorized use, lost, stolen damaged gift certificates.
CELL PHONES, CONVERSATIONS & CHILD SUPERVISION
All cell phones should remain on silent and conversations limited while in service areas. We ask that all guests keep voice levels to a minimum as we have created a serene and relaxing atmosphere. Children should be supervised at all times and remain respectful to those receiving services around them. This is your time to relax and rejuvenate!
PAYMENT
We accept cash, Visa, MasterCard, Discover credit cards for payment. Checks are not accepted.
PERSONAL BELONGINGS
Venus Nail Lounge & Spa is not responsible for lost, stolen or misplaced items.
MEDICAL CONDITIONS
Please inform your nail technician of any medical conditions that may impact your visit. It is also imperative that we are aware of potential contagious conditions on your hands and feet. If such a condition exists, we cannot provide service(s) to you without written consent from your physician. We cannot provide services if open or infected wounds are present. If you have such a condition or think one may exist, please notify of us promptly before the service.
SERVICES
No refunds will be provided for any service.
PETS
No Pets allowed. Service animals specifically trained to aid with a disability are welcome.